After the Moon Studios logo I just get stuck on a black screen and hearing what is probably a menu music background or something, i can’t get through it. I’m trying already some of the possible fixes here and nothing is working so far, can anyone explain me how to get my logs to post here so I can get better help for my issue? I just saw that people are complaining about the same issue since 2024, if the same issue still a problem in 2026 thats very disappointing, I bought the game on steam yesterday but I can’t play it.
We apologize for the delay, we implemented a fix for this in the latest hotfix but it has not fixed it for everyone, we are investigating the newest logs now.
How can I get my logs to post here?
Instructions on where and how to retrieve the logs can be found here: How to Properly Report Bugs! - #18
If you already have those, but the forum doesn’t let you post them, follow this guide: If you cannot create a bug report due to the check failing
UE5 caused short GPU load spikes during the loading screen, triggering Windows TDR (2-second timeout) and resulting in VIDEO_TDR_FAILURE / Kernel-Power 41. (in my case)
Increasing the Windows TDR delay (TdrDelay = 8 in the registry) gives the GPU enough time to complete the workload and prevents the driver reset.
This is an OS-level fix, not a hardware issue or game modification, and completely resolved the crashes for me.
Disclaimer: I’m not a technical expert myself. This solution was worked out step by step together with ChatGPT through troubleshooting, log analysis, and testing. I’m sharing the results as a potential fix, not as an authoritative diagnosis.
UE5 Crashes During Loading Screen – Troubleshooting, Root Cause, and Fix
The game was consistently crashing during the first loading screen and often caused a full system reboot.
Windows Event Viewer showed Kernel-Power 41 along with VIDEO_TDR_FAILURE (Bugcheck 0x119) and
Event ID 10 (Display / GPU driver). Despite this, the system remained completely stable in stress tests such as
Cinebench (CPU) and FurMark (GPU), and temperatures and power draw were within normal limits.
This strongly indicated that the hardware itself was not faulty.
Further investigation showed that the crashes occurred independently of DirectX version or graphics settings.
The key clue was the repeated TDR-related events in the Windows logs.
TDR (Timeout Detection & Recovery) is a Windows mechanism that monitors GPU responsiveness.
By default, Windows expects the GPU to respond within 2 seconds. If it does not,
Windows assumes the GPU has hung and forcibly resets the graphics driver.
UE5 loading screens can generate very short but extremely heavy GPU workloads
(shader compilation, texture streaming, VRAM allocation).
On some systems, these spikes exceed the default TDR timeout even though the GPU is functioning correctly.
As a result, Windows triggers a driver reset, which can escalate into a system reboot.
The solution was to increase the TDR timeout in the Windows registry by setting:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
TdrDelay (DWORD 32-bit) = 8
Optional: TdrDdiDelay (DWORD 32-bit) = 8
This change gives the GPU additional time to complete heavy workloads before Windows intervenes. Importantly,
this does not increase GPU voltage, clocks, or temperatures, and all hardware safety mechanisms remain active.
Since applying this fix, the game has launched reliably without further crashes or Kernel-Power 41 events.
I tried every possible fix I found ad it worked, not sure which one fixed the issue but it worked. I’m enjoying the game a lot, i does need more optimization but this is just an early access so its fine, and I’m playing the game using an HD, I’m gonna move it to an SSD for a better experience and I’ll gonna bring feedback in another topic, thank you.
I have a problem: every time I launch the game, it automatically closes within the first 5 seconds of loading.
How to check if the GPU driver crashed (Windows – beginner friendly)
If a game crashes, the screen goes black, or the PC restarts, it is not always obvious whether the GPU driver is the cause. Windows does record this information — you just need to know where to look.
Step 1 – Open Windows Event Viewer
- Press Win + X
- Click Event Viewer
- In the left panel, open:
Windows Logs → System
Step 2 – Look for critical or error events
On the right side, click Filter Current Log… and check:
- Critical
- Error
Then press OK.
Now look for events that happened at the exact time of the crash or reboot.
Step 3 – Common events that indicate a GPU driver crash
If the GPU driver was involved, you will usually see one or more of these:
Kernel-Power – Event ID 41
- Description: “The system has rebooted without cleanly shutting down”
- Meaning: Windows lost stability, often after a driver reset
(This does not mean the power supply is bad.)
Display – Event ID 4101 or 10
- Description: “Display driver stopped responding and has recovered”
- Meaning: Windows detected that the GPU driver became unresponsive and tried to reset it
→ This is classic TDR behavior
BugCheck – Event ID 1001
- Description includes:
VIDEO_TDR_FAILURE- Error codes like
0x116or0x119
- Meaning: The GPU driver reset failed or escalated into a system crash / reboot
Step 4 – How to interpret this (simple explanation)
- If you see Display driver errors + BugCheck 1001 → GPU driver timeout
- If you see Kernel-Power 41 right after → system reboot caused by the driver reset
- If stress tests run fine but games crash → not faulty hardware
This means:
Windows thought the GPU was “stuck” for too long and reset the driver.
What this does not mean
GPU is broken- Power supply is failing
- CPU overheating
It usually means:
A very heavy GPU workload exceeded Windows’ default timeout.
If this is TRUE
Step 1 – Open the Registry Editor
- Press Win + R
- Type
regedit - Press Enter
- Confirm the UAC prompt
Step 2 – Navigate to the GraphicsDrivers key
Go to:
HKEY_LOCAL_MACHINE
└ SYSTEM
└ CurrentControlSet
└ Control
└ GraphicsDrivers
Step 3 – Create the TDR delay value
- Right-click in the empty area on the right side
- Select New → DWORD (32-bit) Value
- Name it exactly:
TdrDelay
- Double-click
TdrDelay - Set:
- Base: Decimal
- Value data:
8
- Click OK
(Optional but recommended)
Repeat the same steps and create:
TdrDdiDelay = 8
Step 4 – Restart your PC
The change only takes effect after a reboot.
Although this isnt malicious or dangerous.
I will still say, do this at you own risk.
It may solve your issues but for legal reasons we do not back it 
I only noticed this happening to me after I updated my Nvidia drivers to the latest (January 27, 2026). After I performed a PC-wide roll-back, the issue did not occur again, HOWEVER my screen did do the same thing (Switch from full screen to windowed) but the game launched correctly after instead of being frozen and nonresponsive.
Hope this helps in some way. Keep in mind I had my V-sync off in system and game settings before and after the crashes.
I have no logs in windows event viewer at time of crash, and adding TDR delay made no difference for the crashes. unfortunate…
Is any progress in ivestigation?
As I found in my logs there is some problem with connection, but not sure. Try game in offline mode was not helpfull.
May be this game need AVX/AVX2 support? Like Death Stranding.
P.S. No answer in topic for 4 days in row. Nice support
P.P.S. Made refund. No need to rush anymore. Thx for help with so called “premium”’ game product.
For those of you who the above fixes and most recent patch hasn’t helped, may i ask for player logs.
https://forum.norestforthewicked.com/t/combined-game-is-freezing-on-moon-studios-startup-logo-animation-and-closes/14575/224?u=crowned_pvp here’s the last time i submitted player logs. idk what else i can do, been waiting for almost a month to play this game but can’t even get past startup 
What are u talking about? i don’t see any new patch after 31/01. All logs already made after this.
Hello, I recenty bought the game and I’ve been having an intermitent problem with the system crashing right at startup after the Moon Studios logo. The system and sound freezes right when about to load the main menu with a black screen and after about 10 seconds it reboots by itself. When Windows 10 restarts I get a message that AMD drivers have restored to default settings. No BSOD at all, just a freeze and reboot every time.
Sometimes I manage to get into the game and it’s completely stable, I can play for hours without any issues. I’d say the crash occurs 50% of the times I try to play.
I run my RX 9070 XT with a -20% power limit and a -50 mV undervolt that is stable in every other game (Helldivers 2, Metro Exodus EE, Witcher 3 with max RT). Tried to put it again as default tuning settings, I still get the crash. Using latest AMD drivers with a clean DDU install. I’ve used Optiscaler too but the game does the crashing with or without it installed. I tried fully reinstalling the game (so no Optiscaler), still crashes on me.
I even got a very bad crash that corrupted my Intel AX200 bluetooth driver so bad that Windows wouldn’t even detect the m.2 card as a PCIe device but as a faulty USB device. Luckily shutting down and unplugging the system for 30 minutes resolved it, the card was normally detected as BT device and is working fine now.
Here are the logs, crash reports and dxdiag files. Checking the event viewer I always get the Kernel Power 41 (63) and Bugcheck 1001 code 0x119
I’d really appreciate any help, these crashes are puzzling and very concerning. Thanks!
Game freezes at the moon logo on GFN ı cant submit the files help please ^^
Hey Elodin, sorry for the late reply.
Can you try a couple of the possible fixes in this topic?
Start here [Combined] Game is freezing on Moon Studios startup logo animation, and closes - #160 by Steve_Jewer
Silas