[Combined] Game is freezing on Moon Studios startup logo animation, and closes

Interesting, appreciate it you adding this here. Let’s hope this can help someone else too!

Silas

Hello, my logs here:

Updating driver to 591.86 doesn’t fix this.

591.86 didn’t fix either

@Bee_Lin @mathias_sobocan @Crowned_PVP

Nvidia just released an update, try that. If it doesnt work can you provide any crash dumps you may have!

Where can I find the update? The latest Nvidia driver is still 591.86.

Edit: I didn’t install anything but game works now.

for some reason when i checked the logs say nothing about the crash meaning its crashing too early for anything helpful to go through. i’ve tested 591.86 and 552.44 (supposedly more stable) for nvidia graphics drivers and both don’t work i still get crash on startup :confused:
no clue what else i can try at this point

i have not played the game for 2 days.
Then 2 hotfixes got dropped and new nvidia driver. I updated everything, and now the game freezes after the Moonstudio logo. All 3 fixes in the header are not relevant. Just a blank black screen and ambient sound in the background.

upd: rollback to 591.59 did not work

Hello!

I’m experiencing a crash on startup. Here’s what I’ve tried:

  • Updated my graphics card driver.

  • Updated Visual C++ redistributables.

  • Allowed the game through Windows Defender.

  • Launched the game as an administrator.

  • Launched the game in compatibility mode.

  • Verified the game files.

  • Uninstalled and reinstalled the game.

  • Turn off Nvidia V-Sync.

  • Used skip intro and -force-d3d12

The game shows no error messages on startup. During the first attempt, it at least let me get to the menu to create a character. Now it doesn’t even get to the menu.

any feedback on a problem ?

the game does not work for several days

As I see it is firstly game problem, not users’ or the PC. Most games with higher requirements, work without any problem and don’t ask me to update drivers or make more pages on PC. On another problems I see faster response, but that just marked “solved” and new messages just ignore.

If it still be this way, there is no choice for me but refund it.

Hey, can you send your player.log please?

@Crowned_PVP @DDIV as well if you can provide your player logs please

k there u go once again

@Steve_Jewer here’s the original message that i provided all logs as per the bug report template
reports
datastore.zip

dxdiag.txt

player.log

player-prev.log

Hey, just another option for people to try. I found a similar set of issues, although the game wasn’t really freezing it was black screening after a few seconds of running. Oddly, if I alt tabbed I could sometimes see the game rendering, but when giving focus back to the game it would be black again. I discovered the same issue on Jotunnslayer.

What fixed it for me was simply exiting discord. It looks like sometimes discord overlays interfere with rendering in Unity games. Hope this is a simple option that helps some people!

Added this file to the link.

Black screen after moon logo and ambient on the background.
At this point i am not sure where i supposed to report about this problem. Game does not work for several days. I’m not alone in it. You completely ignore all us. The topic is marked as solved. While it’s not even close to it. Silence in email. Silence in forum.

Don’t ask us to reboot windows or send you logs. We already did it and much more by ourselves. Nothing works. I understand that the problem could be a difficult one but the way you treat us with complete ignore and silence is not acceptable. Just say that’s in progress and we are fine. I am very close to demand for a refund. Very sorry.

Is that enough for solving problem?:thinking:

@Steve_Jewer As I see in Discord @kuro just leave until 9 Feb. I can’t wait for so long. Can u plz check the problem?