I never claimed them to be my solutions, we as a group of players, to player support.
I apologize if I let you down, but the issue is that this isn’t one-size-fits-all. The list of solutions has helped many get past it. We have not been able to reproduce this internally, and every log and DMP file received is a different case. It has been a difficult task to find the root.
Regards
Steve
Posting here since also getting stuck at the Moon studios logo. Running a 9800x3d with a 5090, so definitely sad i’m not able to play. I’ve tried so many times that steam says i’ve played for 2.6 hours but i’ve actually not been able to play the game since buying it on May 1st 2025.
Here’s my logs for the issue - Unique Download Link | WeTransfer
We have not given up on this, i promise you. It has been a very complicated issue. Out of all the reports we have gotten, it has to be a 1 by 1 to fix. There is no blanket solution yet. I know your frustrated, and i understand that. We are doing the best we can to figure this one out.
Apology and regards
Steve
Well, i have some good news we have come across a potential fix. Right now its in testing, on this beta branch: a409vH5xeuumhhs
Give that a try and get back to me, if it works we will push it in.
So far 3-4 people have told me it got them past. So fingers crossed!
Hey, I signed up for the forum here just to confirm this beta branch worked and i was able to start the game and it did not freeze!
Thank you for continuing to work this out.
So what was the problem?
Hey Lone!
Awesome to hear it’s working for you!
Unfortunately it was a handful of things.
We kept having to knock one issue out at a time.
Here is hoping everyone can now enjoy the game!
I’ll be damned, it works. Thanks, am finally able to play the game and it’s great by the way 
Awesome to see this is working for a lot of us.
Great work!
I tested this version and everything worked! Thank you so much for the work you have done.
Faith restored. Switched to the test and was able to play again!
Hello, it’s the same for me, it’s working again!
Thanks a lot.
I can’t wait to try out the new features.
Hi
Re-installing right now, to see if it work s for me
Well, it almost works. I can get into the game’s main menu without crashing.
But I can’t interact with the game menu. The only thing I can do is rotate the silhouette of the new character with the right mouse button. Other than that, there’s nothing I can do, either with the mouse, or the keyboard.
Any ideas why this is happening?
Interesting, can I get your dxdiag please.
Hurray, alaluya everything worked! Thank you very much for the work done !
Sure, here it is:
https://www.swisstransfer.com/d/ebcd956c-3ce6-4e26-bb9e-56b3f967279d
Hi, i’am about 4 months tring to play the game, but every time when i open my game closes after the moon logo, i tried every fix in the forum but no one fixed my game, i called stafs in discord sharing my game archives and no solution….
Pls i need play ;-;
my appdata archives
Which “staff” did you ask in discord.
Well, i have some good news we have come across a potential fix. Right now its in testing, on this beta branch: a409vH5xeuumhhs
Give that a try and get back to me, if it works we will push it in.
So far 3-4 people have told me it got them past. So fingers crossed!
