I’ve tried jamming space as well to no avail.
I think in the past a ‘debug build’ was made available through steam; I’m not sure how useful the .dmp files are in tracking these issues down as opposed to a full stack trace. If this can be done again I’m happy to help test.
We Sincerly apologize for those who are experiencing this issue. We are continuing to investigate this. Its not a easy one, there are a few “quick fixes” that work for some but not for all.
Thank you to all those who provided the required files for us to investigate. This one is especially hard since we cannot reproduce it internally. So the work you all have put into this is GREATLY appreciated.
Regards
Steve
Hi Steve, we gonna got news about this problem on the upcoming update? I wanted to try the Game again, but not sure if buy it on EA again or wait for the full release.
We got no fix guys. I just buy it again and nothing! Sorry, but this looks like a joke. This is the goodbye for me. Game not recommended.
So, while we continue to investigate we may have found a solution. No promises it works for all since this is a complicated issue, where there are many fixes but not one works for all.
If I can have a volunteer to test out this fix it would be appreciated, as nobody at moon has experienced this we cannot reproduce it internally.
I can help. What is required of me ?
If you need Discord or another way to communicate, just let me know in a private message. 
It’s a mockery! It’s been almost half a year since the problem started!I have to play from someone else’s computer. Even though it has the same specifications as my own.
Hi. Since I’m eager to play the game again, I’m willing to volunteer for any test
Any news Steve ? Did you find any testers ? Can you share the solution you found ? Maybe we can try it too.
They have no real interest in helping or solving this problem. I bet they’ll just come up with a generic “solution” that, as always, won’t fix anything.
Have you guys figured it out yet? How much longer do we have to wait to play the game we’ve payed for ?
I mean obviously most people here are patient and support you, but this is getting ridiculous.
So, full transparency, this isn’t a one-fixes-all issue.
We have identified 3 fixes for others, but each had their own fix.
We have to find the specific reason for yours.
Based off your logs, it seems to be Fix #1
Fix #1
Fix #2
Fix #3
This is something we have to tackle one by one basis to narrow down all of the issues causing this.
None of these fixes work for me , so here are my files :
I’m sorry Steve, but I’ll be honest in my comment.
The solutions you’re proposing were discovered by other users months ago; it wasn’t through NRFTW support, so it’s not a solution provided by you.
As I mentioned in the previous post, the solutions mentioned were discovered MONTHS AGO!
This means you’re trying to deceive us by saying you’re working on solutions or that you have new ones; it’s a lie! You’ve had multiple reports on this forum and on Steam. The users who experienced this issue months ago simply abandoned the game due to NRFTW’s lack of support and seriousness. For me, this is a huge disappointment and a shame. I used to admire you a lot, but that’s in the past.
I never claimed them to be my solutions, we as a group of players, to player support.
I apologize if I let you down, but the issue is that this isn’t one-size-fits-all. The list of solutions has helped many get past it. We have not been able to reproduce this internally, and every log and DMP file received is a different case. It has been a difficult task to find the root.
Regards
Steve
Posting here since also getting stuck at the Moon studios logo. Running a 9800x3d with a 5090, so definitely sad i’m not able to play. I’ve tried so many times that steam says i’ve played for 2.6 hours but i’ve actually not been able to play the game since buying it on May 1st 2025.
Here’s my logs for the issue - Unique Download Link | WeTransfer
We have not given up on this, i promise you. It has been a very complicated issue. Out of all the reports we have gotten, it has to be a 1 by 1 to fix. There is no blanket solution yet. I know your frustrated, and i understand that. We are doing the best we can to figure this one out.
Apology and regards
Steve
Well, i have some good news we have come across a potential fix. Right now its in testing, on this beta branch: a409vH5xeuumhhs
Give that a try and get back to me, if it works we will push it in.
So far 3-4 people have told me it got them past. So fingers crossed!
Hey, I signed up for the forum here just to confirm this beta branch worked and i was able to start the game and it did not freeze!
Thank you for continuing to work this out.
So what was the problem?
