[Combined] Game is freezing on Moon Studios startup logo animation, and closes

Hi! Throws it out of the game after the update, I have not seen such problems before.
If you are in the main menu game, nothing happens. As soon as you enter the game mode directly, either immediately or after 5-10 minutes it throws it on the desktop without any messages. According to the dumps, he seemed to swear at the beginning on BacktraceCrashpadWindows.dll , i update Windows . Now he swears at fsr2-unity-plugin.dll . On the video card, the RSR turned it off and on. The result is the same.

I am attaching files for analysis.

Files

Hello. Could you tell me if any of the developers have seen our dmp files? Is there any way to solve these problems? Will there be an attempt to help me and people like me in the near future?

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A new patch, but the problem is the same.
Will there be a decision?
At the very beginning, when the game came out, everything worked fine.
Then the update and everything broke…

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As of the most recent (Breach) update, the game no longer runs on my computer; the Moon Studios logo comes up, and then the game crashes to desktop. I was previously able to play on an old AMD graphics card, without issue, but took a break to wait for the next update. In the interim, I swapped out the graphics card for a NVIDIA 4060, so I suspect the crash is related to that.

I can confirm I updated to latest graphics drivers, reinstalled, and verified the integrity of the files. I’ve modified V-sync to fast/off, to no avail. I also had the same crash when I switched to use the legacy version.

I took a quick look at the .dmp file and can confirm there’s an exception there:
FAILED_INSTRUCTION_ADDRESS:
UnityPlayer+54e110
00007ffc`1c0ae110 c4627913d8 vcvtph2ps xmm11,xmm0
SYMBOL_NAME: UnityPlayer+54e110
MODULE_NAME: UnityPlayer
IMAGE_NAME: UnityPlayer.dll
FAILURE_BUCKET_ID: ILLEGAL_INSTRUCTION_c000001d_UnityPlayer.dll!Unknown
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 2022.3.31.0
FAILURE_ID_HASH: {7cd781bd-17c8-0ea0-167d-fdc8bdb44ad2}
Followup: MachineOwner

All requested data is here:
https://drive.google.com/drive/folders/1Huy2kbmlfd5g15hCUPscPeXGC3PjPHK4?usp=sharing

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Возможные причины

  1. Проблема с Crashpad:
  • Система создания дампов аварийных завершений сама дала сбой.
  • Возможно, повреждены файлы BacktraceCrashpadWindows.dll.
  1. Ошибка в игре/приложении:
  • Сбой в управлении памятью (например, сборщик мусора IL2CPP).
  • Проблема с загрузкой зависимостей (DLL).
  1. Повреждение системных библиотек:
  • Ошибки в ntdll.dll, KERNEL32.dll (редко, но возможно).

Что можно сделать?

1. Для пользователя (если это игра/программа):

  • Проверить целостность файлов (через Steam, Epic Games или установщик).
  • Обновить драйверы (особенно графические, если это игра).
  • Отключить наложения (Discord Overlay, GeForce Experience и т.д.).
  • Попробовать запустить от имени администратора.

2. Для разработчика (если это ваше приложение):

  • Проверить логи Crashpad (обычно в %LOCALAPPDATA%\Crashpad).
  • Проанализировать минидамп (используя WinDbg или IDA Pro).
  • Проверить целостность IL2CPP-сборки (возможно, ошибка линковки).

Вывод

Этот краш, скорее всего, связан с ошибкой в системе Crashpad или повреждением данных в памяти игры. Если проблема возникает у многих пользователей – стоит ждать обновления от разработчиков. Если это единичный случай – попробуйте переустановить приложение.

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гениальные советы! ждать обновления или переустановить.
могу добавить: подудь на диск и протереть майкой

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please try to use english. if u are already using chatGPT, which your text suggests, ask it to give u the info in english. here is the translation:

Possible Causes
Crashpad Issue:
The crash dump generation system (Crashpad) itself has failed.
Files like BacktraceCrashpadWindows.dll may be corrupted.

Game/Application Error:

  • Memory management failure (e.g., IL2CPP garbage collector).
  • Failure to load dependencies (DLLs).

System Library Corruption:

  • Errors in ntdll.dll, KERNEL32.dll (rare, but possible).

What Can Be Done?

1. For Users (if it’s a game/program):

  • Verify file integrity (via Steam, Epic Games, or installer).
  • Update drivers (especially graphics drivers if it’s a game).
  • Disable overlays (Discord Overlay, GeForce Experience, etc.).
  • Try running the app as administrator.

2. For Developers (if it’s your application):

  • Check Crashpad logs (usually in %LOCALAPPDATA%\Crashpad).
  • Analyze the minidump (using WinDbg or IDA Pro).
  • Verify IL2CPP build integrity (might be a linking error).

Conclusion
This crash is most likely related to an issue in the Crashpad system or memory corruption within the game. If many users are experiencing it – wait for an update from the developers. If it’s an isolated case – try reinstalling the application.

Thanks for the advice! But it won’t help me personally, even if it’s in Portuguese. As the game did not work after the update, it still does not work.

it will help the developer team and all other users in this forum to understand your issue better :slight_smile: although i do not know what your post is aiming at. are u having issues? if so, please make sure to report is as stated here: How to Properly Report Bugs!

If you look a little higher in this topic, you can see my report!
I even wondered if the developers had seen our report at all.

i am sure they have seen it. there are around 200 new posts here each day, so they can not answer anything right away, as they are continuously working on the game.

My processor unfortunately is not able to use AVX instructions. I was able to play with the crucible version until now. Now since AVX got mandatory i can’ t play anymore with my personal desktop pc.

I hope the developers will think also to this low specs configurations… i mean would be great to be able to play again. I think would be much different if this game was not able to start at all since the beginning.

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Hello, I have the same problem after the release of the update and the latest patches. I tried deleting old files from appdata and disabling steam synchronization, changing game files, trying to turn on avx, but I’m not sure if I turned it on or not, and reinstalling the game. Nothing helped: here are my files. No rest for the Wicked - Google Drive
P.S. While I was trying to fix the error by changing the game files, I came across a file with a screensaver, I opened it thanks to Internet browsing of files and saw that the screensaver has two logos of both your studio and the publisher you used to have. I’m not sure, but maybe there are some inconsistencies because of this. I also have a question about avx, do you mean avx or avx 2. I’m sorry for my English.

Hi! Im new to your wonderful game and this forum. Unfortunatelly i cant start the game, as per bug under investigation here. Thats ok, i believe in you and your skills as a team, thanks for your work and patience. I have 35 dmps with different settings and drivers, but here ill list 3 with different VSync parameters. Thank you in advance!

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just for your information: Updates and discussions from the official Discord - #226 by Chemile0n

Thanks for the update! I really want play.

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i really do understand your guys frustration, but the team is working on it. i can’t promise anything but i am sure they are as eager as u to fix this problem. seems to be a tricky one to narrow down the cause.

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Thanks, i just hope Hotfix #4 come soon and solve this problem. There is almos 15 days and we can’t play. BUT no matter what, i really like this game and support it.

Hi, Just bought the game a few days ago and I have the same problem ( Crash after Moon Studio Logo )

Here are my files( Player.log + DxDiag + reports ) Gofile - Cloud Storage Made Simple

. I have tried most of the common solutions:

  • Downloaded crucible legacy build
  • Graphics card update
  • Windows change from 11 to 10
  • Windows update
  • V-sync on/off
  • Verified game file
  • Run the game via AMD Software
  • Changed the installation location of the game from SSD to HDD
  • Downloaded the xinput9_1_0.dll file in game exe location
  • Created virtual memory on the partition where the game is installed ( I had the same problem in another game years ago and this was the solution )

No other ideas to try - hopefully the issue will be fixed in the next hotfix.

Bought a new PC
13900kf processor
the problem is gone, everything works
Need avx 2 support
Or others