[Combined] Game is freezing on Moon Studios startup logo animation, and closes

hey there, i will move this here: [Combined] Game is freezing on Moon Studios startup logo animation, and closes

this is where logs are tracked.

in that thread u can also find some possible solutions, that helped some people. maybe they work for you as well.

Good morning,everyone!
Wanted to share with you, that yesterday I just launched the game and it’s worked. I created the world, played for around 2-3 hours without crashing. I did’t do anything, just launched witchout any thoughts. Maybe there were some updates or fixes. Anyway, try to launch.

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Today, I can play the game again.

Before that, I tried to remove some resources from C Disk (which is nearly full). I assume the game requires a certain amount of free space not only for the installation itself but also for temporary files or caching during the loading process.
I’m not sure if it is by hotfix from Dev or my try.

Thanks.

OK, there are a few “quick fixes” to attempt while we search for a more permanent one. These are not guaranteed fixes, but some have mentioned they got around this issue.

  • Xinput file the file is possibly corrupted, as mentioned Here

  • Nvidia Fast Sync

  • Windows Update, some have mentioned Windows 11, version 24H2 fixed some corruption issues.

  • Storage Space: It is possible that if the storage is too close to full, it is unable to write to that drive, causing startup issues.

If none of these work, please reach out so we can further troubleshoot the issue.

<"OK, there are a few “quick fixes” to attempt while we search for a more permanent one. These are not guaranteed fixes, but some have mentioned they got around this issue.

  • Xinput file the file is possibly corrupted, as mentioned Here
  • Nvidia Fast Sync
  • Windows Update, some have mentioned Windows 11, version 24H2 fixed some corruption issues.
  • Storage Space: It is possible that if the storage is too close to full, it is unable to write to that drive, causing startup issues.

If none of these work, please reach out so we can further troubleshoot the issue.">

None of this helped!

Nothing seems to have worked , still can’t play the game

1 Like

Hello,

I’m adding my files to the thread. I tried verifying the integrity of the game files and reinstalling the game, but nothing worked. I’m playing with an Xbox controller and on the same PC that was able to run the game before this issue. I haven’t had a chance to try the few suggested methods yet.

When I have time, I’ll test those methods and share an update. I really hope to be able to play for the launch of the Breach. The work you’re doing is incredible, beautiful, and I can’t wait to discover more. Thank you!

Here is a Drive link with a video of the bug (it always occurs at the same point every time).

https://drive.google.com/drive/folders/1Lf3J-356Zc-AsgmjCnDcp8H_ogQMQpUH?usp=drive_link

Cordialement.

Hello, I’m sorry to say that nothing has worked so far.

I’ve tried several of the solutions you suggested:
– Updated Windows 10
– Updated my Nvidia graphics drivers
– Reinstalled DirectX
– Downloaded and placed the xinput9_1_0.dll file in the game folder
– My graphics card is a GTX 970, and the Nvidia control panel doesn’t offer a “Fast Sync” option but changing the VSync settings didn’t help either
– There are 10GB of free space remaining on the hard drive where the game is installed

Still hoping for a solution, and wishing you strength for the final stretch before the next milestone. Keep up the great work!

Hi.
Unfortunately, none of this options worked for me. Still can’t run the game

After the update - Everything also crashes, after the logo screen and loading (red ball in the lower right corner of the screen)
Tell me, maybe my processor is not suitable,
i7 3820

I was patiently waiting for the update to fix this problem, but alas…
I am severely dissapointed i still can’t play the game, can anyone respond if it’s being fixed ?

game still crashes at the start

Guys, this is common issue for those who is running the game via MacOS and Crossover.

The solution in our case was to install latest “DirectX for Modern Games” & “.NET Framework 4.8”

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Win 10 Pro 64
All drivers have been updated. It still crashes on the loading screen, after the logo.

Well, I was hoping this new patch would let me play the game again. But, to my disappointment, the game still crashes on startup.
I was liking this game a lot, but since the updates that keep me from playing, I’m starting to think this was a waste of money

After this update, I once again cannot enter the game. It’s the same issue as before—it only shows “Moon Studios,” then the screen goes black and the game exits without any other error messages.
*After the recent update, I’m once again unable to launch the game—the same issue as before. It only shows the ‘Moon Studios’ logo, then crashes to a black screen without any error messages. This problem had been fixed in a previous update, but now it’s recurring. Please refer to this thread for context:
I can not enter the game - Wicked Bug Reporting - No Rest For The Wicked

Previously, I had already updated my drivers, verified the integrity of game files through Steam, and confirmed that the DLL and VC++ runtime files were all functioning properly. Moreover, I was able to run this game without issues back in February.

Below is the .dmp file analysis from WinDbg Preview:


  •                                                                         *
    
  •                    Exception Analysis                                   *
    
  •                                                                         *
    

*** WARNING: Unable to verify checksum for GameAssembly.dll
*** WARNING: Unable to verify checksum for NoRestForTheWicked.exe
*** WARNING: Unable to verify checksum for KERNEL32.DLL
*** WARNING: Unable to verify checksum for USER32.dll
*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
*** WARNING: Unable to verify checksum for BacktraceCrashpadWindows.dll

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 15

Key  : Analysis.Elapsed.mSec
Value: 417804

Key  : Analysis.IO.Other.Mb
Value: 27

Key  : Analysis.IO.Read.Mb
Value: 1

Key  : Analysis.IO.Write.Mb
Value: 47

Key  : Analysis.Init.CPU.mSec
Value: 15

Key  : Analysis.Init.Elapsed.mSec
Value: 252018

Key  : Analysis.Memory.CommitPeak.Mb
Value: 444

Key  : Analysis.Version.DbgEng
Value: 10.0.27829.1001

Key  : Analysis.Version.Description
Value: 10.2503.24.01 amd64fre

Key  : Analysis.Version.Ext
Value: 1.2503.24.1

Key  : Failure.Bucket
Value: ILLEGAL_INSTRUCTION_c000001d_UnityPlayer.dll!Unknown

Key  : Failure.Exception.Code
Value: 0xc000001d

Key  : Failure.Exception.IP.Address
Value: 0x7ffcb716e110

Key  : Failure.Exception.IP.Module
Value: UnityPlayer

Key  : Failure.Exception.IP.Offset
Value: 0x54e110

Key  : Failure.Hash
Value: {7cd781bd-17c8-0ea0-167d-fdc8bdb44ad2}

Key  : Failure.ProblemClass.Primary
Value: ILLEGAL_INSTRUCTION

Key  : Timeline.Process.Start.DeltaSec
Value: 18

Key  : WER.Process.Version
Value: 2022.3.31.0

FILE_IN_CAB: 0ca3a7d9-2156-4397-aed2-ac4d8e120f63.dmp

NTGLOBALFLAG: 0

CONTEXT: (.ecxr)
rax=0000025c81fbf580 rbx=0000025bd000002c rcx=0000025c81fbf580
rdx=0000025c81fbf6c0 rsi=0000000000000001 rdi=0000025b201f4be0
rip=00007ffcb716e110 rsp=000000b6542edc90 rbp=00000000000006c5
r8=0000025c81fbf680 r9=0000025b7111c850 r10=0000025c81fbf580
r11=000000b6542edc88 r12=0000000000000000 r13=000000000000002d
r14=0000025b7111c850 r15=0000025c81fbf580
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=0000 ds=0000 es=0000 fs=0053 gs=002b efl=00010202
UnityPlayer+0x54e110:
00007ffc`b716e110 c4627913d8 vcvtph2ps xmm11,xmm0
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffcb716e110 (UnityPlayer+0x000000000054e110)
ExceptionCode: c000001d (Illegal instruction)
ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME: NoRestForTheWicked.exe

ERROR_CODE: (NTSTATUS) 0xc000001d - { }

EXCEPTION_CODE_STR: c000001d

Here are the relevant files you requested. Please review them.

I genuinely love this game and I’m eager to play it as soon as possible. However, this is already the second time during Early Access that I’ve been unable to launch the game after an update. I don’t know if you can permanently resolve this issue, but it’s extremely frustrating. I have to say this has significantly diminished my excitement for the game. While I truly enjoy it, But, if this problem persists, I may have to seriously consider requesting a refund

Greetings.

I am here on behalf of friends because I still do not download the Breach update out of fear or instability or potential bugs.

There are people reporting about crashing to desktop after the Moon Studio logo opening and black loading screen with spinning red orb with the new Breach update. They mentioned about access violation related to UnityPlayer.dll in their Player.log and there was nothing else. The access violation related to UnityPlayer.dll was the only error logged by the game before it crashed to desktop. According to them, verifying the game files did not help because Steam did not download or replace anything. Removing the game by uninstalling it and then reinstalling the game did not help either.

I cannot mention anything else other than what my friends have mentioned to me because I still do not update my game yet. And judging by many posts in Steam forums, I think I better keep my game as is and prevent Steam from updating it. I am still with the previous version and I can run my game normally and there was no error recorded in the log or crash to desktop.

Examples from Steam forums:

Crash on Start up

Game crashing when loading main menu – RX 580 + Media Foundation

NRFtW crashes on launch.

Game doesn’t start

Crashes after the logo

As I have mentioned, I do not have the Breach update so I cannot test the issue myself, but please take a look at the issue those people are having after they installed the Breach update.

Thank you very much for the help.

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i moved your report and files here, where we have all the others collected already :slight_smile: