[Combined] Game is freezing on Moon Studios startup logo animation, and closes

Wicked Bug Reporting
103

Unity Engine does not require AVX2 by default.
And if they had used it in the new update, they would have identified the issue quickly, according to their statement that they are still investigating it.
Some people, in their log files, had CPUs that support AVX2, such as:

  • Ryzen 9 7900X3D
  • i5-8400
  • i7-13th Gen
  • Ryzen 7 9800X3D
    All of them support AVX2.

I tried asking the AI about the modules that differ between my processor and these others, and it said that my processor has AVX-512 disabled, while the others have it enabled.

“I used a tool to bypass AVX2, but it still crash”

I hope that if the issue is related to AVX2 support, they provide two .exe files, similar to how it was handled in Uncharted 4."

104

i doubt that’s the case, we would have way more reports if that was actually the cause. but i am just guessing here too.

i really hope for u guys they find it though. whatever it is

105

There is any news about the release date of the Hotfix #4? Hope they fix this problem.

106

nothing definitive, no.

107

Hope we can get a release date soon, thanks!

108

Any news about a fix? Almost 20 days and we can’t play because this problem.

109

I encountered this bug and I think I may have resolved it entirely. This may or may not be everyones issue, but my problem is that I was running resolution at a non-native setting for higher hz count. I was running at 144hz and my monitor is native at 60hz, even though the monitor specs say I can run 144hz. Either way, I changed my resolution to 60hz and the issue was resolved entirely.

Hoped this helps

110

for some people it also helps to turn off vsync or set it to fast in their driver settings, not ingame. so nvidia control panel etc. but this has not helped everyone here either.

and sorry guys, i do not have more info on the hotfix than u do. i feel u, i would be frustrated too.

111

tried changing display refresh rate ( was already at 60 )
tried forcing Steam’s launch option ( -refresh 60 )
None of them worked for me.

112

i think that’s also why its so hard to fix this, for some people its a vsync problem, for others its a completely different thing. for some it was an xbox controller .dll file missing. hard to pin it down it seems.

113

Checked the new hotfix. My crash is still present.

114

Unfortunately, Hotfix 4 didn’t fix the problem.

We’ve been waiting for over 20 days for a fix, and now that Hotfix 4 has been implemented, I’ve lost hope.

I understand that Moon Studios isn’t a AAA company and it will take time to get the optimization and the game ready, but unfortunately, I can’t wait any longer. I’ve been planning a vacation since May 1st so I can dedicate time to my personal work and, of course, to NRFTW. However, it’s a huge disappointment to find this same error every time they release updates.

For my part, I’ll try to return the game since it’s literally unplayable for me (even though I was able to play it perfectly before). I hope to get a refund. I wish the developers the best. I plan to continue supporting them by purchasing it again when they release version 1.0.

3 Likes
115

ok guys, i know it sounds strange, but someone said on discord that spamming/smashing spacebar solved the crash.

i mean it can’t hurt to try.. would maybe be good to know if that actually helps.

116

I have been waiting for 20 days and tried many methods, including any mentioned in this post. I updated my graphics card driver, reinstalled the game, supplemented the game running code base, and even took out my spare graphics card. This problem remains unsolved. Even though I had 80 hours of game time before the update, this is a strange and annoying question, and I have no intention to accuse you of technical mistakes. Just because I can’t find any way to continue my game now. I hope moon Studio can provide a refund method! thank you！

1 Like
117

has anyone tried the spacebar spam method i mentioned above? might help narrow it down if that actually works.

118

Updated my pc, now my specs are tripled in power and everything works just fine. Will sink my teeth in this game immediately. Thank you for your support🤍

1 Like
119

I tried it before and after the update nothing changed – same problem-- i think it’s a hardware problem ( some kind of cpu requirements or something )

120

I tried that before requesting a refund, but it didn’t work.

The support and official communication from the developers regarding this issue is unfortunate. I found threads on Steam where players have been experiencing this problem since March, and no developers have appeared to provide support either.

Fortunately, the moderators are the only ones interested in this issue. Thank you.

121

i can assure you, the issue is being investigated and has been escalated. unfortunately it seems hard to pin down, as users have very different setups and there seem to be “solutions” that work for some but not for others.

so i’ll try to help with communicating possible solutions to you guys and give your feedback back to the team as best i can.

and i am sure most of you tried it already, but maybe a clean install of drivers would be another possible solution? tools like DDU can help with that.

and any feedback u guys have regarding what helped u specifically will help investigate things as well.

122

I’ve tried jamming space as well to no avail.

I think in the past a ‘debug build’ was made available through steam; I’m not sure how useful the .dmp files are in tracking these issues down as opposed to a full stack trace. If this can be done again I’m happy to help test.