While playing the game yesterday, when I tried to pick up an item from the ground, my character got stuck repeatedly playing the pickup animation and remained frozen in that state. Pressing the Esc key did not open the menu, and pressing any key did not produce any response to move the character. I had to force close the game using Task Manager. Afterwards, when I launched the game again, it stayed unresponsive on the realm screen as shown in the image. I tried “last whisper point” but not working.
I uploaded profile files, dxdiag, datastore file, crash file