Game is freezing on Moon Studios startup logo animation, and closes

Game crashes in the begining after Moon logo.
My logs:

May everyone please provide me with their dxdiag so we can further troubleshoot this issue.

Hi, after the update, the game crashes even before the main menu appears. I was playing fine before the update (350+ hours)

hey there, i will move your logs to the latest thread discussing this issue so we have them in one place :slight_smile:

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Any news about this problem? Have you found out how to solve it?

I have requested the DXdiag and logs of anyone facing this issue. It would help us narrow it down.

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I sent a DM for you, please take a look so we can resolve this issue as quickly as possible.

another report from steam. turning off vsync seemed to have fixed it:

Good morning. Did’t work for me. Any other suggestions?

Send your DxDiag file please.

Did it several days ago.

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Dear developers,
Should we expect this bug to be fixed in the near future or will it be fixed with the release of the update the Breach?

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Hello I got the same issue. (Game is freezing on Moon Studios startup logo animation, and closes)

Logs link: Unique Download Link | WeTransfer

То-же вылетает на экране логотипа.
Win 10 Pro 64
Rampage 4 black edition
Видео 1070
процессор i7 3820
16 оперативной памяти
ссд 1терабайт
хдд 2 терабайта
Nvidia APP Все драйвера обновлены
Простите - что не на английском, не изучал его.

hey there, you can always use sites like https://www.deepl.com/ to translate what you need. it would also help if u could share your logfiles as requested above by steve, see also here: How to Properly Report Bugs!

in the meantime some people report turning vsync off or setting it to “fast” in the GPU driver settings helps.

Hello. The error is described above. At the beginning the logo is playing, it switches to the download icon (red ball in the lower right corner). And then it crashes to the desktop.

Good afternoon. Any news on how to solve this problem?

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did you try turning off vsynch in your GPU driver settings?

the dev team is working on it, trying to find the exact cause and a solution.

thanks for the patience everyone.