Realm and character gone

Wicked Bug Reporting
1

hello i need help here! tonight [28/04/2024 around GMT+7 02.15 AM]
while i playing in Echo Knight floor, the game close itself.
and i when i open the game again my main realm and my last character disappear from my save! I have spent a lot of time to doing my main realm all my stuff and belonging is in there so please help me get it back.

Ps.File Dxdiag/PlayerLog/Player-Prev
https://drive.google.com/drive/folders/1yRgs84ykAmNnLFJrlng8oyNENaLpgJwa?usp=sharing

2

i already check other Topic about the character losing problems in this forum it not the file name problem. So no one want to comment or suggest anything about my problem here?

3

My second character and realm is gone again!!!WT!!!