Character dissapears after closing the game

evry time i leave the game the character is gone , the realm progress is still there thou. no way to play in that condition

yea its doing the same for me for the past 3 days. ive been trying to find ways to get the character save to work but im not really tech savy to be going into files or using programs to solve the issue. i would love to play the game but i cant if every character i create its like permadeath if i quit the game to the desktop or main menu. realms seem to be saving just fine so idk why my character keeps deleting.