General solution: If you are getting stuck with your character, fell through a floor, or are floating through limbo, you can choose “continue from last whisper” from the main menu → Realms tab. That should reset your character (sometimes a simple relog will do as well).
Since we have a lot of reports of people getting stuck, this is the place to check if your issue has already been reported.
If you can account for a new one, please create a topic with the following information:
Location of your issue, What map are you in? What part of the map?
OOB/Collision: Did you fall out-of-bounds, or did you get stuck through faulty collision with the environment?
Video/screenshot. Ideally you submit a screenshot of you position on the map and one of your stuck character, or a video that shows how this happened and where.
If possible note anything else of importance: did you use runes or jumps to get here? Where you thrown or launched? etc.
Spots will be linked, and their topic closed.
We will also mark locations that have been patched with 
FIXED
Regards,
The moderation team