Lost my character in an update

Wicked Bug Reporting
1

I lost my character with 50 chests full of loot from your March update. I know that you’ve released another update that returns those characters, but now I see that character in my game menu for one second then when I try playing with him I get returned to menu without him.

Here’s my GDrive link with required dxdiag, player-prev, datastore, player log, and zip file: NRFTW - Google Drive

Here are two pictures where you can see the character in the menu, then it dissapearing when I try to use it.

This happens all the time in the menu when I try to use my character, no one has reported this by now.

NRFTWBUG1
NRFTWBUG11920×1186 429 KB

2

Hm that is not supposed to happen.

Just fyi, you lost your realm as well? Realms and characters have different save files, and your realm should still exist with those 50 chests full of loot.

For the characters to be reinstated, you actually need to use the tool that Moon has released for that here: Patch Notes | Together Hotfix 9

Could you please start there first?

Let me know if any hiccups arise!

Silas

3

Hi @Silas-Inservio-Pax. Thanks a lot for your fast help and sorry for the late responce. I’ve tried this tool and method, still doesn’t work. I also can’t open my realm with other characters as well. If only I could get to that realm and its chests, the character isn’t that important. Is there any other way we can try? Something strange: I see the realm when I want to select it, but when I select it nothing happens and it gets lost from the realm selection menu.

4

I will inquire with someone about this, stand by!

Silas

5

Martin, could you start the game offline by disconnecting your internet or swithing to offline mode in Steam and then boot up the game?

Is the same thing still happening for you then?

Can you also possible clip/capture this?

Silas

6

Again, really thankful for your help. Now, when I open it in offline mode, everything works; the character and realm are there and work. I didn’t even try the MoonRestore app this time. Here’s the video of it. https://drive.google.com/file/d/1q-EidEiJ78W3qIiDlKATl3UI-StLZPDM/view?usp=sharing

What are my next steps here?

PS - leaving you guys a positive review on Steam for all the help; you’re a really great crew!

7

Hi Martin, you now have access to all of your old gear?

I would suggest trying to see what happens if you go online again.

Maybe try transfering all that gear to a new realm, then go online and see what happens?

Silas

8

this might help, from a post in the unity fourms discussing retrieval of “lost” items

See section near the bottom:

Lost progress / project / work / stuff disappeared in Unity.

This article is to help you when you have lost significant progress or work in your Unity project.

It is designed to give you avenues of discovery and investigation.

It is NOT a guarantee of restoring your lost work. It is NOT a substitute for proper IT / Data security procedures.

To decide which parts are applicable to you, look for major bolded headings.

EVERYTHING IS GONE, YOU CANNOT OPEN THE PROJECT

Your project probably is still on your computer. Try a computer-wide search for some unique filenames that you know are in the project you think is gone.

To start your search, one common file to all Unity projects is named ProjectSettings.asset

Some things that might have happened:

  • you are not opening the project that you think you are
  • you are in the correct project but not opening the same scene you had open before
  • you dragged the project (or part of it) into the trash (intentionally or inadvertently)
  • you moved the project (or part of it) somewhere else (intentionally or inadvertently)
  • an overly-aggressive antivirus solution quarantined it because it saw code being compiled in there
  • you’re using a directory sync like OneDrive or Dropbox… NEVER USE THESE SERVICES WITH UNITY!
  • something else??

As I said, it’s probably still all on your system to be found if you look in the right places.