Game crashes to desktop after Crucible update

Wicked Bug Reporting
21

thanks folks we have identified the problems and will be pushing a fix as soon as we can. thanks

2 Likes
22

Sorry, but in my case the game still crashes before main menu after hotfix 2
Logs: 3.35 MB file on MEGA

23

Hey! Can you also send your DxDiag?

24

Done. Updated my link in the previous post

1 Like
25

Thank you very much!!! Everything is working with the new patch

26

after the hotfix 2，I still can’t enter game，If I use the save of perf_iagnosis in None, I can enter the main menu, but once I want to start the game, the game will crash. If I create a new character or kingdom, the game will crash directly, and I won’t even be able to return to the main menu unless I delete the newly created character or kingdom.

this is my file :Unique Download Link | WeTransfer

27

Thank you for the quick fix. Solved the issue, at least, for me.

29

Thank you very much Team now game perfectly run on my pc in fact double fast than before.

1 Like
30

thank you for the report, I have sent all the information to the tech department.

31

thank you for the report.

32

Can you please include your DxDiag information found on step 5 here: How to Properly Report Bugs!

33

the problem still persists, hotfix 2 didn’t fix it

34

hey I have replied to you in the original bug report thread. this thread has been discussing other crash issues. thanks

35

here is the DxDiag info Unique Download Link | WeTransfer

37

It has been 26 days since my last submission bug, and I would like to ask if this issue has been resolved? I have not received any news or response so far

38

Hey @ray sorry for not updating in this thread. we have identified the problem and have submitted a fix for the upcoming patch. Thank you for your patience

39

When will the next update be? I have been waiting for a long time, or could you please send me the relevant repair files first so that I can experience the current version?

40

Hey @ray I apologize for the long wait. We are hoping to push a hotfix next week for the Crucible Update which will include the fix from your crashes. I can poke you once the hotfix is live here on Forum to be sure you have it as soon as possible. Thanks again for your patience.

1 Like
41

It has been almost a month since my last reply, and the update is still not online. I would like to ask when the next update will be? Can you provide a specific time, as I have been unable to open this game for a long time due to the previous bug.

1 Like
42

hey, update is out, go check and see if its working @ray