[Ongoing] I am crashing and I don't know why

Hi Silas,

Having sufferred this issue for months, and having tried all the above proposed solutions (and others not listed above), I am really happy to report that I seemed to have solved the issue by updating my BIOS to the most recent version. Thanks to Nick_Bebop for suggesting this as well!

Now I’m looking forward to putting some more hours into the game!

Thanks again for your help!

Cheers,

Interesting, thanks for letting us know!

Happy you can play normally now :saluting_face:.

Silas

Hi all,

It seems I have been able to resolve the issue by disabling my AMD Expo profile. It was set to 6000MT/s so now I am back to the default 4000.

Hi,
I’ve been experiencing occasional crashes in the game. Here is a zip with few recent crash reports:

And here is my dxdiag output:

Data store:

Player files:

I haven’t noticed anything in particular leading to the crash, it just happens randomly when exploring the world/fighting enemies.

Hope someone can look into this, thank you.

why

Hey BSHarou,

Can you skim this topic and try the suggestions?

Let me know if one of them works!

Silas

Not sure exactly the cause but it seems to happen consistently but in random area.

I created a new character and a new realm and the game just keeps crashing. I have like maybe 30mins of continuous gameplay then it would crash.

Here’s the logs:

Heyo :waving_hand:

You might want to give the files in your drive public access :slight_smile: At the moment it’s set to request access.
But then again I would probably wait on a dev/ mod to confirm that these files have no sensitive data in them :sweat_smile:

Hello,

I would like to report a recurring crash issue.

I played co-op with another player for two days without any issues. During that time, we completed two zones/areas successfully. However, on the third day, the game started crashing consistently after about 5-25 minutes of gameplay.

The crash happens without any error message. The game briefly freezes for around a second and then closes completely.

At first, the issue appeared during co-op, but the crashes still happen even when playing solo. I also tested this with:

  • my existing character

  • a completely new character

  • a new world/realm

  • solo gameplay without joining another player

The issue persists in all cases.

Troubleshooting Already Tried:

  • Verified game files through Steam

  • Reinstalled the game

  • Updated graphics drivers

  • Disabled background applications, including Wallpaper Engine and similar programs

  • Tested in solo mode

  • Tested with a completely new character

  • Tested in a new world/realm

None of these steps resolved the issue.

I have uploaded the relevant files to Google Drive here: nrftw - Google Drive

Yes, the error is similar to the one in Joy’s post, but her error is somehow related to Crucible, whereas in my case, i haven’t even reached it yet. And it occurs even in a new world on a new character, without using any magic

Hi my game will randomly crash, the game closes immediatly without any sort of error screen or code, doesnt happen with any other game.

what could it be? ive tried the steps on the forum already but it didnt help

Unieke downloadlink | WeTransfer file link

Hey Gogogagga,

Is anything in this thread helpful?

Could you also submit some other files?

Which ones and where they are you can read here! How to Properly Report Bugs!

Let me know if you need additonal help with that.

Silas

Hi,

I’m writing to you about a bug that I and another Steam user encountered, which we reported in the Steam discussion forum. His message clearly explains the bug.

‘‘Hello,
My game has been crashing on launch since this morning with the announcement of the upcoming 1.0 update. I didn’t even see if an update was released at the same time, but it was working perfectly yesterday.
It would launch and crash during the initial game launch, and now, after several attempts, it crashes immediately within 2 seconds of launching. There’s no error message, just a return to the desktop.
If anyone has a solution, thank you in advance.’’

Here is the log files Player.log , Player-prev.log and the other data asked for a bug report, Thank you in advance

include Log files: Player.log Player-prev.log DxDiag DataStore.zip report folder we transfer

8140072c-32b6-42c8-9751-11f54df2b0f6-ezgif.com-video-to-webp-converter

Hey Dyrendal, this seems really strange.

Any mods installed? Any other changes in that timespan? :slight_smile:

Could you start the troubleshooting with verifying your files and/or a reinstall please?

Silas

I have 0 mods and no change in that timespan
but i come with some new tests i maded with my bro ‘‘chatGPT’’ and here is what we found :

Environment

  • Platform: Steam
  • OS: Windows
  • CPU: AMD Ryzen 5 7500F
  • GPU: AMD Radeon RX 9060 XT (Driver 32.0.31019.2002)
  • RAM: 32 GB
  • Build ID: 29466

Symptoms

  1. Game launches normally.
  2. Main menu works normally.
  3. Character selection works normally.
  4. Loading the realm “Lucrecia” succeeds.
  5. Character spawns in Marin Woods.
  6. Player can move for a few seconds.
  7. Game freezes and either:
    • returns to the main menu, or
    • closes completely.

The crash is 100% reproducible.


Important Findings

Character is NOT corrupted

The same character can successfully:

  • Join other realms.
  • Play normally in shared multiplayer realms.
  • Create and play in a new realm.

Therefore the character save appears healthy.

Installation is NOT corrupted

  • New characters work correctly.
  • Other realms work correctly.
  • The game itself loads and runs normally.

Realm-specific issue

Only the realm Lucrecia is affected.

I currently have three realms available:

  • Lucrecia (private) → crashes
  • Shared realm #1 → works
  • Shared realm #2 → works

This strongly suggests the issue is contained within the Lucrecia realm data.


Realm Information

Realm Name: Lucrecia

Contains:

  • Multiple storage chests
  • Crafting stations
  • House decorations/furniture

These objects were placed gradually over several weeks and not immediately before the crash.

At the time of the crash, the character was logged out in Marin Woods, not inside the house.


Log Analysis

The first error appears immediately after world simulation starts.

Repeated exception:

ArgumentOutOfRangeException: The number has to be positive: -3590382907720

Call stack repeatedly points to:

  • Photon.Deterministic.FPMath.SqrtRaw()
  • Photon.Deterministic.FPQuaternion.Inverse()
  • Quantum.CollisionMesh.MeshIntersect()
  • Quantum.CollisionMesh.ConvexStaticMeshIntersection()
  • Quantum.Physics.CreateContactsForShape()
  • Quantum.Physics.CreateContactsAllBodies()
  • Quantum.PhysicsSystem.Update()

The exception is thrown continuously until the game becomes unresponsive.


Reasoning

Based on testing:

  • Character data appears valid.
  • Other realms are unaffected.
  • Crash occurs only after entering the world simulation.
  • Crash originates inside Quantum collision/physics code.

This suggests a realm-specific entity with invalid physics/collision data, possibly involving:

  • a placed furniture object,
  • a crafting station,
  • a storage chest,
  • a decoration,
  • or another world entity whose transform/collision data became invalid.

The FPQuaternion.Inverse() failure may indicate an invalid rotation/quaternion being processed by the collision system.

I hope this could help you .
For me it’s a good news cause there only this realm who’s corupted and i can still play the game :3

Hm, AMD users in general have more trouble with early-access games.

I can’t do much with the AI findings because I don’t trust AI, nor am I a developer who has technical insight (and hence I cannot verify it’s technical ability).

With that being said, I am a little out of the loop it seems.

I thought you were crashing on game launch? As your first message says?

Let’s start over with what you have reported then so far.

  1. You are crashing in 1 particular realm. Can you enter that realm with another/new character without crashing?
  2. What area/location are you currently inside Lucrecia?

Thanks for the files so far, let me know what you can find out witht he above two questions!

Silas

Just to help narrow down the problem, I suggest you make an additional private realm just to see whether the problem ties to your specific Private realm (Lucrecia) or if it is tied to all Private Realms.

After this step you will atleast have a better clue to what it could be and whether the issue is fully contained within the Private Realm Lucrecia or not.

I tried to get a clearer picture with the tools I have available, but I see what you mean about AI.

And sorry my messages wasn’t clear.

I tested what you asked :

  1. I can enter the realm with 2 other characters and experience no crash in 5min of play.

  2. The charater who crash try to load in the Marin Wood region near an echo point but i don’t remember the name of it (the gif i recorded may help)

  3. He can’t acces the realm neither by ‘‘join’’ or continue from the last whisper’’ (

    (which is quite the same in terms of in-game location)

  4. The same charater can enter an other private realm and play without crash

I want to thank you for taking the time to reply to me. I hope this exchange will help in some way.

Just forgot to add:

I assumed you had 3 Realms in Total but only 1 Private which has the issue.

Shared Realms doesnt work the same way Private Realms do.

Not to cause any confusions, im not talking about those 2 Shared realms because you said they worked, therefore my suggestion is that you make a 2nd Private Realm so you/we can rule out the possibility of the issue being tied to “Private Realms”.

I also have to ask:

Have you had any mods installed in the past on your “Private Realm”?

Very helpful indeed!

Unfortunately no fix exists yet for the problem “crashing with 1 character but not others”. It’s been reported before if that is any reinsurance, Moon Studios most likely started investigating this already.

An old trick that fixed it in the past is to create a new realm, enter that with your problem character and stay there for a few seconds, then try your old realm again.

I will also keep searching for other unofficial fixes and let you know here.

Other than that, unless you can find a fix yourself this is going to be a waiting game, I’m very sorry about that.

Silas

yeah i tested with a new ''private realm ‘’ not the shared

I understood perfectly what you meant.

and i never installed any mods on NRFTW or even open the files of the game before sending the log here.