New account gets created after patch 2

Started patch 2 and new account was created, characters and realms were gone. had to link the new account with the characters and realms. after this they were back but yet my house let me in with one character but the chest with my items, I couldn’t receive them it’s like the chest was locked to the old account, there was no button press coming up to open them. then my other character it says the house is owned already and can’t get into it. Not sure if this is a bug or if it is intended because that stuff is linked to the old account???