I reinstalled the game today before the patch dropped after uninstalling it earlier this month, used locally backed up save files and I could load in just fine. Now, after the patch dropped, my character and realm are both unavailable, despite the save file being in the folder. Deleting them just ma…

I am inquiring about this right now artickal, thank you for bringing attention to this matter! Silas

I managed to fix the issue by taking my old backed up files and changing the value for the account ID. Checking player.log I noticed that by changing the account id in account, realm and character .bat files, the OfflineSaveDataAPI triggered, migrating my save files to the new format.

Wow, great initiative! I will let Moon know about this problem nonetheless. May you have a smooth ride from now on! Silas

My character and Realms have disappeared. They were there when I was trying to log in. Next thing I know is the game crashed and my Realms are all gone. I have just about everything upgraded in town and so many hours in game. All that progression is lost.

Character and Realm gone after update

Wicked Bug Reporting

Silas-Inservio-Pax February 15, 2026, 12:36am 6

Hm, they should appear after a while again I think in such a case.

Can you please submit some files so Moon can investigate?

See: How to Properly Report Bugs! for the instructions!

Silas

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Character and Realm gone after update

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