I was in town upgrading some gear when the game suddenly crashed to desktop on a loading screen. When I re-launched the game, the lvl 30 character I was on was completely missing from the character select screen. I have (had) 4 characters, and now I only have 3. I tried going back to a backup save …

Hello, can you please provide all the information request here: How to Properly Report Bugs! also if possible send me the name of your Realm and Character that was lost

I got an error when sending this, trying again. Sorry if I’m double dinging you. I cannot locate the ‘player.log’ and ‘player-prev.log’ files. When I navigate to the pathing indicated in the bug reporting link you provided, I do not have an ‘AppData’ folder under C:\users%USERNAME%\ Character name…

you need to replace %USERNAME% with your computers username

Yes I’m aware of that. I do not have an ‘AppData’ folder at that location. I attempted to include a screenshot in my email response but received an error.

go to your Windows partition, usually C: by default. then Users, and your User Names folder. then go to “view” on the top bar of the window and check the “show hidden items” checkbox: [image] then your AppData Folder should show up.

you can also try pressing Windows+R and then typing appdata there

Thanks Caiden, the Windows + R solution worked. I now have both the player.log and player-prev.log files, and have uploaded them to wetransfer.com . Link below. Log Files 2 files sent via WeTransfer, the simplest way to send your files around the world

DxDiag file. DxDiag.txt 1 file sent via WeTransfer, the simplest way to send your files around the world

thank you for the player logs, I also need the other folders mentioned in the thread. The DataStore Folder mentioned on step 3 and the Folder mentioned on step 4. [image] How to Properly Report Bugs! Wicked Bug Reporting This is where you can report bugs! Please create a…

My apologies. Both folders can be found here. DataStore 410 files sent via WeTransfer, the simplest way to send your files around the world

[Obsolete] LVL 30 Character Missing After Crash

Wicked Bug Reporting

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[Obsolete] LVL 30 Character Missing After Crash

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