Hi No Rest for the Wicked Support Team,
First of all, I want to say that I really love your game and have been playing it a lot — especially in Hardcore mode.
Unfortunately, I just experienced a serious bug that caused my Hardcore character to die unfairly.
While inside my mansion in Sacrament (the 35S house), I was jumping down the stairs when my character suddenly fell through the floor and out of the map. I kept falling endlessly below the realm with no way to recover.
I tried to quickly Alt+F4 to avoid dying, but I was too late. When I logged back in, my character was no longer allowed in the Hardcore realm, meaning it was counted as a death.
This is extremely upsetting because I lost a character with around 50 hours of playtime, level 25, and strong gear.
I understand the risks of Hardcore mode, but this was not caused by combat, disconnect, or player mistake — it was a clear map/floor glitch inside my home.
I don’t have a video clip of the exact moment, but I have managed to reproduce the same situation but with a level 1 char and clipped it. This is the link to the clip : Unique Download Link | WeTransfer
I am attaching my logs and I hope you can confirm what happened through them. Here is the link : Unique Download Link | WeTransfer
I am also a member of your discord, so if you need more information or anything i can also join a voice channel and stream where the bug exactly happened for more information. Just let me know!
Is it possible to restore my Hardcore character so I can continue playing? I would greatly appreciate any help, as this death was caused entirely by a bug.
Thank you very much for your time and support.
Kind regards,
Imad / Imanozx
