Lost character level

Joined to the world.
My character lying dead on the floor of my house.
1st attempt to relog - no success.
2nd - no success.
3rd - spawned on Sacramenta main checkpoint. Character level wiped from 23 to 1.
Equipped gear still on me (debuffed by losing stats), but backpack now contain strange set of stuff.

I cannot reproduce the bug because it is permanent for me now

Hey Adam, very unfortunate!

Thank you so much for already having the files ready for us, can you give access to them?

To do so:

  • Right click the folder/files → share → share (again) → set “Restricted” to “Anyone with the link” and permission on “Viewer”

Another maintaince patch is still on-going, hopefully that will resolve this problem for you!

Silas

Sorry that was pretty dumb of me.

Access granted

After the 1.0 patch that got released on 10th of April 2026. My character has reset its level 1 from 29. While the other character I have is still the same (Max level). However, the level 1 char that got reset gear is still higher level but cant really benefit from it. Is there a way to revert this bug.

same as me.

lying dead body on the floor of my house.

does not accept any keyboard input.
and re-login to another realm,
I figure out character level wiped from 30 to 1.

Hey Adam, can you confirm if this is fixed for you now?

I can confirm it’s not fixed

@passerby_cerim @Klakche Please submit some files for us since you have this issue as well :wink:.

See How to Properly Report Bugs! for where to find and how to submit them, thank you!

Silas

After the fixes for deleted worlds, my characters got rolled back to back when the worlds got deleted. I was mid 20’s about and now I am back to 10

Logs and Such

Just logged in to play after a few months of not playing. Exact same thing happened to me. I spawned in dead, couldn’t do anything. I couldn’t even open the menu. So I just force quit (Alt+F4) and then logged back in again and noticed my character was very slow at rolling…checked in my inventory and all my gear was too high of a level. That’s when I noticed my character had dropped from level 19 to level 1.

If I remember it correctly. I may not open the game since the together patch 1. Today I got this issue when trying to continue the latest main quest.

I have uploaded my files to google drive. But I am not comfortable of sharing them publicly. @Silas-Inservio-Pax Can you provide the email for the ones that I should shared with?

DxDiag.txt

Logs and DataStore Zip

Recorded Video

My situation:

  • Loading showed that my character was level 30

  • The character lay dead and the game is not responding to my controller.

  • I forced quit the game and tried the join realm, now the loading showed 0 level.

  • My character loaded, but the level was 1.

Looks like I can only post one media, this is the snapshot for the wrong dead character:

In that case, you can send the files directly vis Discord towards Steve, a developer :wink:.

Are you open to that?

Silas

Looks like the drive links aren’t shared. Can you share to anyone with link plz?

Hey Floy, did you get a conflict message asking you to pick a save before this happened or did it just happen when you opened the game?

Yes, I think I can do that. How should I identify Steve?

It’s a bit late here. But, I will do it tomorrow.

@kuro Sorry, I would prefer not to, let me try the Discord way. The video file may be too large. I can upload it to YouTube and share the link.

You can DM them to Steve (stribbits), tell him you’ve been directed by Silas and/or link this topic as well in your message.

Make sure you send these files:

  • player-prev.log
  • player.log
  • Datastore folder

Thank you!

Silas

Sorry i missed the bit about the email.

You can share it with krishoth@moongamestudios.com and stevejewer@moongamestudios.com

I also had my max level character reverted to level 1 upon logging in after the new patch. Please let me know what I can do.

Thanks

Here are the logs and such https://drive.google.com/drive/folders/1iLmmXPSLR8ci0o6lRywcaRehMZz0Vfl1?usp=sharing

Hey! Thanks for the report

It looks like your drive link isn’t shared, can you set it to shared plz?

The files are sent to Steve. I also shared the drive files to the email as mentioned by @kuro. In case that the video is too large to download, here is the YouTube link for the same video: https://youtu.be/NG9BJzbAxmQ