# \[Obsolete\] LVL 30 Character Missing After Crash **URL:** \ **Category:** Wicked Bug Reporting\ **Tags:** technical-issues\ **Created:** [August 9, 2024, 6:23pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680 "2024-08-09T18:23:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 9, 2024, 6:23pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/1 "2024-08-09T18:23:08Z")
I was in town upgrading some gear when the game suddenly crashed to desktop on a loading screen. When I re-launched the game, the lvl 30 character I was on was completely missing from the character select screen. I have (had) 4 characters, and now I only have 3. I tried going back to a backup save and then quitting to main menu to see if he would re-appear with no luck. I closed the game, gave it half an hour or so, logged back in and he’s still missing. Can I get that character restored, including gear and inventory? The fact that characters can just disappear into the void without warning, completely wiping out all that time/progression/farming/etc. is going to be a major reason to not continue playing. Please help. ---
**Author:** ![Caiden\_Boulton](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/caiden_boulton/32/3148_2.png) [@Caiden\_Boulton](https://forum.norestforthewicked.com/u/Caiden_Boulton)\ **Post date:** [August 12, 2024, 4:45pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/2 "2024-08-12T16:45:45Z")
Hello, can you please provide all the information request here: [How to Properly Report Bugs!](https://forum.norestforthewicked.com/t/how-to-properly-report-bugs/32) also if possible send me the name of your Realm and Character that was lost ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 12, 2024, 6:35pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/3 "2024-08-12T18:35:18Z")
I got an error when sending this, trying again. Sorry if I’m double dinging you. I cannot locate the ‘player.log’ and ‘player-prev.log’ files. When I navigate to the pathing indicated in the bug reporting link you provided, I do not have an ‘AppData’ folder under C:\users%USERNAME%\ Character name was Paladin, realm name was Mage. Any suggestions? ---
**Author:** ![Caiden\_Boulton](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/caiden_boulton/32/3148_2.png) [@Caiden\_Boulton](https://forum.norestforthewicked.com/u/Caiden_Boulton)\ **Post date:** [August 12, 2024, 6:37pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/4 "2024-08-12T18:37:01Z")
you need to replace %USERNAME% with your computers username ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 14, 2024, 4:20am UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/5 "2024-08-14T04:20:37Z")
Yes I’m aware of that. I do not have an ‘AppData’ folder at that location. I attempted to include a screenshot in my email response but received an error. ---
**Author:** ![Chemile0n](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/chemile0n/32/5788_2.png) [@Chemile0n](https://forum.norestforthewicked.com/u/Chemile0n)\ **Post date:** [August 14, 2024, 12:00pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/6 "2024-08-14T12:00:41Z")
go to your Windows partition, usually C: by default. then Users, and your User Names folder. then go to “view” on the top bar of the window and check the “show hidden items” checkbox: ![image](https://canada1.discourse-cdn.com/flex003/uploads/wickedforum/original/2X/6/6864040e86ff86ef228e29ddd1e0a1c24011309d.png) then your AppData Folder should show up. ---
**Author:** ![Caiden\_Boulton](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/caiden_boulton/32/3148_2.png) [@Caiden\_Boulton](https://forum.norestforthewicked.com/u/Caiden_Boulton)\ **Post date:** [August 14, 2024, 4:07pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/7 "2024-08-14T16:07:29Z")
you can also try pressing Windows+R and then typing appdata there ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 14, 2024, 5:08pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/8 "2024-08-14T17:08:00Z")
Thanks Caiden, the Windows + R solution worked. I now have both the player.log and player-prev.log files, and have uploaded them to [wetransfer.com](http://wetransfer.com). Link below. > **[Log Files](https://wetransfer.com/downloads/88adbfb66d1a82e9a0ecfd174528b55420240814170700/9dcb92)** > > 2 files sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 14, 2024, 6:57pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/9 "2024-08-14T18:57:58Z")
DxDiag file. > **[DxDiag.txt](https://wetransfer.com/downloads/dadfa8d16b274e84b3377e4240c29bd120240814185741/85f103)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![Caiden\_Boulton](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/caiden_boulton/32/3148_2.png) [@Caiden\_Boulton](https://forum.norestforthewicked.com/u/Caiden_Boulton)\ **Post date:** [August 14, 2024, 9:13pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/10 "2024-08-14T21:13:07Z")
thank you for the player logs, I also need the other folders mentioned in the thread. The DataStore Folder mentioned on step 3 and the Folder mentioned on step 4. > [@How to Properly Report Bugs!](https://forum.norestforthewicked.com/t/how-to-properly-report-bugs/32): > > This is where you can report bugs! Please create a topic explaining the bug you’ve encountered, followed by these important guidelines: At present, we’re only accepting responses in English. Grab a picture/video showing the bug. Grab the log files (both Player.log and Player-prev.log) and the DataStore folder that can be found here: %USERPROFILE%\AppData\LocalLow\Moon Studios\NoRestForTheWicked If you experience crashes, grab the files that are located here: %USERPROFILE%\AppData\… ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 14, 2024, 9:17pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/11 "2024-08-14T21:17:49Z")
My apologies. Both folders can be found here. > **[DataStore](https://wetransfer.com/downloads/7ab5310efb6a2b39f5f78303cfeefd7620240814211631/795042)** > > 410 files sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![Caiden\_Boulton](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/caiden_boulton/32/3148_2.png) [@Caiden\_Boulton](https://forum.norestforthewicked.com/u/Caiden_Boulton)\ **Post date:** [August 14, 2024, 9:18pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/12 "2024-08-14T21:18:32Z")
perfect thank you, will send along to the tech department now ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 15, 2024, 10:11pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/13 "2024-08-15T22:11:49Z")
Not trying to rush but I just got a notification from wetransfer that my uploaded files still haven’t been downloaded, and that they will become unavailable in approximately 24 hours. I’m hoping you can get to this soon, but please let me know if we need to make other arrangements. ---
**Author:** ![Caiden\_Boulton](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/caiden_boulton/32/3148_2.png) [@Caiden\_Boulton](https://forum.norestforthewicked.com/u/Caiden_Boulton)\ **Post date:** [August 15, 2024, 11:54pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/14 "2024-08-15T23:54:51Z")
I have downloaded and saved all of your files. and they have been sent to the tech department. ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 15, 2024, 11:59pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/15 "2024-08-15T23:59:47Z")
Thank you, glad to hear it. Looking forward to hearing from the tech guys. ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 20, 2024, 7:08pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/16 "2024-08-20T19:08:56Z")
Hello, it’s been 5 or 6 days and I haven’t heard back so I’m just checking in. Any progress on restoring my missing character and realm? ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 23, 2024, 2:03pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/17 "2024-08-23T14:03:18Z")
Good morning, it’s been 8 days with no word. Do you have any updates to share? ---
**Author:** ![Caiden\_Boulton](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/caiden_boulton/32/3148_2.png) [@Caiden\_Boulton](https://forum.norestforthewicked.com/u/Caiden_Boulton)\ **Post date:** [August 23, 2024, 3:21pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/18 "2024-08-23T15:21:30Z")
the team is reviewing the crash, sorry for the long wait. ---
**Author:** ![SiGMa998](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/sigma998/32/7942_2.png) [@SiGMa998](https://forum.norestforthewicked.com/u/SiGMa998)\ **Post date:** [August 29, 2024, 10:10pm UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/19 "2024-08-29T22:10:53Z")
Thanks Caiden and the I.T. team; the missing realm and character are fully playable. I appreciate the help in getting this fixed. ---
**Author:** ![Silas-Inservio-Pax](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/silas-inservio-pax/32/10458_2.png) [@Silas-Inservio-Pax](https://forum.norestforthewicked.com/u/Silas-Inservio-Pax)\ **Post date:** [April 24, 2026, 8:19am UTC](https://forum.norestforthewicked.com/t/obsolete-lvl-30-character-missing-after-crash/13680/20 "2026-04-24T08:19:38Z")
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