# All the characters have disappeared since the update

**URL:** <https://forum.norestforthewicked.com/t/all-the-characters-have-disappeared-since-the-update/6650>\
**Category:** Wicked Bug Reporting\
**Created:** [April 24, 2024, 7:13pm UTC](https://forum.norestforthewicked.com/t/all-the-characters-have-disappeared-since-the-update/6650 "2024-04-24T19:13:31Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![ArieBarsky](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.norestforthewicked.com/ariebarsky/32/588_2.png) [@ArieBarsky](https://forum.norestforthewicked.com/u/ArieBarsky)\
**Post date:** [April 24, 2024, 7:33pm UTC](https://forum.norestforthewicked.com/t/all-the-characters-have-disappeared-since-the-update/6650/2 "2024-04-24T19:33:50Z")

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Hey,  
Sorry you got this error!

I can’t be 100% sure without seeing the data, you have instructions here on how to send it -

> [@How to Properly Report Bugs!](https://forum.norestforthewicked.com/t/how-to-properly-report-bugs/32):
>
> This is where you can report bugs! Please create a topic explaining the bug you’ve encountered, followed by these important guidelines: At present, we’re only accepting responses in English. Grab a picture/video showing the bug. Grab the log files (both Player.log and Player-prev.log) and the DataStore folder that can be found here: %USERPROFILE%\AppData\LocalLow\Moon Studios\NoRestForTheWicked Grab the dxdiag file: – Press the windows key – Type ’ dxdiag ’ – Run the program – …

However, what you are most likely seeing is going to be fixed in the next hotfix.  
In the meantime you should be able to resolve it on your own if you want to try -

1. Launch the game and while in the main menu
2. In Windows Exploded navigate to %USERPROFILE%\AppData\LocalLow\Moon Studios\NoRestForTheWicked\DataStore or  
C:\Users\USERNAME\AppData\LocalLow\Moon Studios\NoRestForTheWicked\DataStore, notice USERNAME is your username on windows
3. Copy this whole folder somewhere just in case before you start
4. Look for a file that ends with .dat~xxxxxxx.TMP where x is some letters and numbers, lets refer to this file as the good file
5. Next to that file you’ll see a file with practically the same name but without ~xxxxxxx.TMP, lets refer to this file as the corrupt file
6. Delete the corrupt file
7. Rename the good file to the name of he corrupt file by just deleting ~xxxxxxx.TMP
8. Restart the game

It should work now,  
If it doesn’t let me know and please send me the files.

Cheers

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